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| Click Sign In, then select Forgot Password and follow the prompts. |
| You can use your card to make purchases everywhere Debit Mastercard is accepted. Prepaid Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement. |
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To request a new PIN, please call the phone number listed on the back of your card.
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| Visit your My Card page to see your card balance and transactions. |
| Report a lost or stolen card immediately by calling Customer Service. The Customer Service number is 866-326-8689. If reported in a timely manner, you will not be responsible for any unauthorized charges per the Terms and Conditions. |
| There is a 3-year card expiration, but your available funds will never expire, regardless of the expiration date on the front of your card. If there is a balance remaining on your card upon expiration, a new card may be issued to you. Please see the North Lane Technologies Terms for full details and your List of Fees provided in your card package. |
| You can use your card to withdraw cash at any ATM that displays the Mastercard symbol. Please note, there may be a service fee for each withdrawal. This fee, along with any other potential fees assessed by the ATM operator associated with your transaction, is automatically deducted from your balance. For a complete list of fees associated with your card, please refer to the Schedule of Fees in your cardholder Terms and Conditions. |
| No. You cannot deposit money onto your card at an ATM. |
| All transactions take place on a secure server and all of your personal and card information is encrypted using a Secure Socket Layer (SSL). We encourage you to carefully review our Privacy Policies. |
| If you need to update your mailing address, please update your information by clicking on the Profile link at the top of the cardholder website. If you need assistance updating your account information, please contact Customer Service by calling the number on the back of your card. |
| If you wish to cancel your card account, please contact Customer Service by calling the number listed on the back of your card. If your card is reloadable, we recommend contacting the Performance Progam administrator before closing your account to arrange for another method of payment. Otherwise, closing your card account may disrupt access to your funds. |
| In this case, your purchase will be declined, unless you have arranged to perform a split payment. |
| Participants will receive their Reloadable Prepaid debit cards with their first distribution under the new program. Once you have eligible earnings, a card is generated and will be mailed to you. Please allow time for delivery. |
| As with any bank account, there are fees that may be assessed to your account for transaction such as ATM withdrawals. These fees are assessed by the Mastercard banking partner that maintains your account. For a complete list of fees associated with your account, please carefully review the materials that arrived with your card. |
| You'll find the Register button in the top navigation. Please complete all of the required fields, and remember your username and passowrd for future visits. |
| Yes. By registering and participating in the program, all registrants acknowledge that they are responsible for their own taxes on any prizes they receive and agree to securely submit personal information for tax reporting purposes through the program website (in lieu of a traditional W-9 or W-8 form). Taxes on rewards, prizes, and all expenses not specified related to acceptance and use of prizes are sole responsibility of the winner. Any person earning rewards or winning a prize valued over USD$600 will receive an IRS form 1099 (US) for that calendar year. A copy of the form will be filed, as required by law. |